Refund Policy

1. Overview

At Shiv Cosmic Energy Solutions, we are committed to providing high-quality Vastu consulting and Astro Mapping™ services. This Refund Policy outlines the terms and conditions under which refunds may be processed for our services.

2. Consultation Services

Before Consultation Delivery

• Full Refund: If you cancel at least 48 hours before your scheduled consultation, you are eligible for a full refund.
• 50% Refund: Cancellations made between 24-48 hours before the consultation are eligible for a 50% refund.
• No Refund: Cancellations made less than 24 hours before the scheduled consultation are not eligible for a refund.

After Consultation Delivery

Once a consultation has been conducted and recommendations/reports have been delivered, refunds are generally not available as the service has been rendered. However, we will address specific concerns on a case-by-case basis.

3. Rescheduling Policy

We understand that schedules can change. Instead of cancellation, we offer flexible rescheduling options:

• Free rescheduling if requested 24+ hours in advance
• One complimentary reschedule per booking
• Additional reschedules may incur a nominal fee
• Rescheduled appointments must be within 30 days of original date

4. No-Show Policy

If you fail to attend a scheduled consultation without prior notice (no-show), no refund will be provided. We will attempt to contact you 15 minutes after the scheduled time. If unreachable, the consultation will be marked as a no-show.

5. Service Packages

For multi-session or premium service packages:

• Partial refunds may be available for unused sessions
• Refund amount will be calculated based on sessions utilized
• Package discounts will be adjusted proportionally
• Transfer of package to another person is not permitted

6. On-Site Visit Consultations

For on-site property visits:

• Cancellation must be made at least 72 hours in advance for full refund
• Travel expenses already incurred are non-refundable
• If we need to cancel due to unforeseen circumstances, full refund will be provided
• Rescheduling options are available as per our standard policy

7. Report and Analysis Deliverables

Written reports, Astro Mapping™ charts, and analysis documents are prepared specifically for each client. Once these deliverables have been prepared or sent, they are non-refundable as they represent completed intellectual work.

8. Quality Guarantee

We stand behind the quality of our services. If you are unsatisfied with your consultation:

• Contact us within 7 days of the consultation
• Explain your concerns in detail
• We will review and offer appropriate resolution
• Resolution may include follow-up consultation or partial credit

9. Refund Processing

When a refund is approved:

• Refunds will be processed within 7-10 business days
• Amount will be credited to the original payment method
• Bank processing times may vary (typically 3-5 additional days)
• You will receive email confirmation when refund is initiated

10. Special Circumstances

We understand that exceptional situations may arise. In cases of:

• Medical emergencies
• Natural disasters or unforeseen events
• Technical issues on our end

Please contact us directly, and we will work with you to find a fair and reasonable solution.

11. How to Request a Refund

To request a refund:

1. Email us at info.shivcosmic@gmail.com with subject "Refund Request"
2. Include your booking details and payment information
3. Explain the reason for your refund request
4. We will respond within 2 business days

12. Contact Information

For refund inquiries or to discuss your specific situation: